Exchange Policy

All consumables including beer, cider, and any other beverages are non-refundable.

We have a 30-day exchange policy for all non-consumable items, which means you have 30 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at bittebeer@gmail.com. If your exchange is accepted, we will send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted

You can always contact us for any exchange question at bittebeer@gmail.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. All consumables including beer, cider, and any other beverages are non-refundable

Unfortunately, we cannot accept returns on sale items or gift cards.

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

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Shipping & Delivery Info

FREE Delivery - Minimum $35.00 order

Delivery Schedule:

Stratford/Wilmot/Tavistock/New Hamburg: Tuesday Delivery Order before 12:00 pm Tuesday

​Kitchener/Waterloo: Tuesday, Thursday & Saturday Delivery Order before 12:00pm for same day delivery.​​

Shipping:

Orders are dispatched in 1-4 business days and sent through Canada Post

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By clicking enter you are verifying that you are 19 years or older to consume alcohol.

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